EN
Answers in context
When you are signed in, the assistant can point you to the relevant service, invoice, domain, backup or server area without asking you to search the whole portal.
HOOTIGO AI
Hosting help with a clear next step
Hootigo AI explains service status, guides routine hosting tasks and keeps the context when a question needs our support team.
BUILT INTO THE PORTAL
Useful guidance, not a replacement for specialists
Safer troubleshooting
Guidance starts with reversible checks and tells you when a change affects DNS, files, databases or server availability.
Human escalation
If a question needs account access or specialist investigation, you can pass it to the support team with the useful context already attached.
FAQ
Hootigo AI questions
Can Hootigo AI change my service without permission?
No. Actions that affect services, data or billing require the appropriate confirmation in the customer portal.
Should I send passwords in the chat?
No. Never send passwords, payment card details, private keys or recovery codes in chat or email.
Can I still contact a person?
Yes. You can create a support request from the customer portal whenever you need our team.