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HELP CENTRE
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Search common topics, ask Hootigo AI or send a support request from your customer portal.
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Hosting and WordPress
Connect domains, manage files, databases, PHP and WordPress.
Domains and DNS
Registration, records, propagation and connection guidance.
Create mailboxes, use webmail and configure mail applications.
Billing
Payments, automatic renewal, cancellation and invoices.
Migration
Move websites, databases and mail safely.
FAQ
Practical hosting answers
How do I connect a domain to Hootigo hosting?
Open Domains in the customer portal and follow the DNS values shown for your service. If the domain is registered elsewhere, update its nameservers or the requested A records at the current registrar.
How long do DNS changes take?
Many DNS changes appear within minutes or hours, but cached records can take up to 24–48 hours to expire in some networks.
When does the free SSL certificate activate?
The certificate can be issued after the domain points to the Hootigo service. Once DNS has propagated, SSL setup and renewal are automatic.
Where do I manage files, databases and PHP?
Open My websites in the customer portal, select the hosting service and use the direct management button.
Where can I find backups?
Open Backups in the customer portal to see the protected domain, backup policy and available restore points.
What should I include in a support request?
Include the domain or order number, the exact error, what you already tried and a safe screenshot. Never send passwords, card data or private keys.